Senior Technical Account Manager, Penetration Testing

Job Description: - Develop the scope and rules of engagement for penetration tests and direct researchers toward effective testing

• Gather requirements, understand customer needs, and influence internal and external stakeholders
• Analyze clients’ digital attack surfaces, value at risk, vulnerability programs, tools, methods, security program requirements, and goals
• Work independently and provide technical product expertise to build appropriate client solutions
• Provide technical subject-matter expertise to internal stakeholders and clients on strategic goals and testing requirements
• Review assessment health and provide technical findings, vulnerability details, and insights to improve test quality and mitigate risk
• Help customers manage and optimize long-term penetration-testing programs
• Collaborate with account and customer success teams to address concerns and expand, retain, and grow client accounts
• Collect and act on client feedback to improve engagements and service offerings
• Handle technical escalations during engagements

Requirements: - At least 5–7 years of technical account management, technical project management, and/or customer success experience in the Cyber Security Industry or Technology Industry

• Experience with vulnerability discovery management, risk management frameworks and associated business workflows, and remediation
• Experience with scripting languages such as Python, Bash, and Basic SQL, including developing scripted solutions
• Ability to explain technical concepts to non-technical audiences
• Relevant cybersecurity and/or security management certifications such as Security+, CISSP, or CISA
• Excellent time management, multitasking, prioritization, and ability to manage multiple concurrent projects
• Customer-centric mindset focused on delivering value
• Proactive and solution-oriented approach to client challenges
• Strategic thinking and innovative solutions
• Excellent verbal and written communication skills
• Must be a U.S. citizen

Benefits: - Equity and benefits may be included in the compensation package

• Benefits information available through Synack’s benefits portal
• Inclusive and diverse workplace culture